Zotero is a free citation management tool whose central feature is that it can easily and accurately import items directly from the web. It has a desktop application as well as a "Browser Connector" to make it work with most major browsers. Zotero also integrates into Microsoft Word and GoogleDocs for easy citation insertion and reference list creation.
New to Zotero? Take the D2L workshop!
Take a look at our page about Transitioning from RefWorks to Zotero for step-by-step instructions.
